Return & Refund Policy
Last updated: August 04, 2026
We want you to be satisfied with your Phounder purchase. If something isn't right, here's how returns work for phone cases and accessories.
30-Day Return Window
You may return most unused items within 30 days of delivery for a full refund of the product price. Items must be in original condition with original packaging, unused, and free of damage, odors, or personalization.
What Can Be Returned
- Phone cases, wallet cases, and folios that have not been used on a device
- Stands, mounts, grips, and holders in resalable condition
- Screen protectors only if the seal is unbroken
Non-Returnable Items
- Opened screen protectors or hygiene-sealed items
- Items damaged by misuse, liquid, or unauthorized modification
- Gift cards and final-sale promotional items (marked at purchase)
How to Start a Return
- Email info@phounder.store with your order number, item(s), and reason for return
- We will reply with a return authorization and shipping instructions
- Ship the item back using a trackable method
- Once we receive and inspect the return (typically 3–5 business days), we issue your refund
Refunds
Refunds are issued to the original payment method within 5–7 business days after approval. Shipping charges on the original order (if any) are non-refundable. Free-shipping orders receive a full product refund only.
Exchanges
Need a different size or color? Contact us — we'll help you return the original and place a new order for the correct variant so inventory stays accurate.
Defective or Wrong Item
If you receive a defective product or the wrong item, contact us within 14 days of delivery. We'll cover return shipping and send a replacement or full refund, including original shipping where applicable.